Call us on: 07876 794098
Terms and Conditions

Last updated: 10th January 2020.

Welcome to our website, and thank you for your interest in Woodland Classroom. Our registered address is Woodland Classroom Ltd, 3 Central Court, High Street, Ffrith, Flintshire, LL11 5LH.

These terms and conditions (T&Cs) set out the rules you agree to when choosing to engage with our company or the information it provides, whether that it is through this website or by other means (such as social media, email or telephone).

Please note that these T&Cs apply whether you choose to engage with our company as an individual or on behalf of a business.

By accessing this website, you are agreeing to be bound by these website Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1. Use of this website and its content

Woodland Classroom owns and manages the website https://www.woodlandclassroom.com

We have created this website to supply information about our company, products and services, and in some cases, to provide paid services to our customers. You must not misuse or interfere with them.

You may use our websites only as permitted by UK government law, or the laws of the jurisdiction where you live. You must also adhere to any international laws or regulations that apply to your digital and online conduct when you are using our websites.

Except where we state otherwise, we retain copyright and intellectual property of all content on our websites. You must seek permission from us if you wish to use any of our content for your own purposes, such as on other websites or printed materials. You can do this by contacting our website administrator at [email protected]

We endeavour to abide by other content providers’ copyrights. If you believe we have infringed on any copyrights held by either yourself or another content provider, we ask that you let us know by emailing [email protected] and we will seek to investigate and, if appropriate, correct this.

2. Information we supply

Woodland Classroom supplies information about our company, its products and services, our customers, and our industry through many different channels. This includes on this website and our other websites, social media, over personal conversations (for example, over telephone, email or face-to-face meetings), and in printed materials (either created and supplied directly by us or by third parties).

Although we try to verify that all the information we supply is correct at the time we make it available, we cannot guarantee the ongoing accuracy of that information over time. You should therefore seek to verify any information we supply by your own means. This may include checking with Woodland Classroom directly as to the accuracy of information supplied by us in the past.

We review and change our products and services regularly to meet customer demand. Although we try to keep all information about our products and services up to date throughout all our communication channels, it is possible that inaccurate information may still be present. We recommend you check us directly that you have the most up to date and accurate information available about our products and services.

If you believe you have come across inaccurate, misleading or outdated information on any of our communication channels, please notify us by emailing [email protected]

In all cases, to the extent permitted by law, your use and distribution of information supplied by us is done so at your own risk. Woodland Classroom will not be held liable for damages or losses – including for indirect or direct financial losses – relating to your use or distribution of information gained through our communication channels.

3. Our use of social media and online directories

As part of our marketing and communication channels, we use social media to engage with our customers, stakeholders and other individuals or companies that relate to our business and the products and services that we supply.

The social media channels we use, and our company’s current profiles, are:

Facebook: https://www.facebook.com/woodlandclassroom

Google Plus: https://plus.google.com/u/0/108401270989058666374

Instagram: https://instagram.com/woodlandclassroom/

LinkedIn: https://www.linkedin.com/company/woodland-classroom

Pinterest: https://www.pinterest.com/woodlandclass/

Twitter: https://twitter.com/woodlandclass

YouTube: https://www.youtube.com/channel/UC481B98O6mNLN00kXG5OjZg

We may also list our company details on online directories to provide our customers with more ways of finding out about us online.

We use social media platforms and online directories in accordance with the terms set out by the respective provider. We also provide training to our staff on how to use these channels effectively, courteously and responsibly in relation to our business goals and activities.

Some social media sites allow individuals to associate their private accounts or profiles with our company’s profile (for example, by listing themselves as an employee of Woodland Classroom). We always seek to verify any such association made to our company by any individual profile on social media, and we will use our best efforts to remove any instance of an association that is not accurate. However, even where the association made to our company is accurate, we cannot be held responsible for any individual’s use and conduct on using their private social media profiles.

If you are uncertain as to the authenticity of any social media profile or online directory’s connection with Woodland Classroom, we recommend you get in touch with us by emailing [email protected] to verify it before engaging with that profile.

We are committed to investigating all reports of abuse or inappropriate conduct on any social media or online directory made by any user associated with our company’s profile.

If you believe that any individual on social media associated with Woodland Classroom has abused that channel or used it inappropriately (either by our T&Cs here or the respective social media provider’s terms of use), we ask that you report it to both the respective social media provider and to Woodland Classroom by emailing [email protected]

4. Processing of your Personal data

Woodland Classroom collects information about you when you request additional information about our company, its products and services.

We use this information to process any product or service enquiries, including for downloading brochures, arranging product demonstrations, providing quotations, call backs and fulfilment of any orders you place with us.

Although we need your personal information to process any requests for information, you have the right to request that we remove your personal information at any time. However please be aware that we may not be able to assist you with your requests without processing your personal information.

If you are an existing customer, we also use your personal information to answer any support requests you make. We keep records of your previous support requests so that we can personalise your ongoing use of our support services and tailor our products and services to you in the future.

We use plug-ins on this website and our other websites to provide additional features for a better visitor experience, such as for our visitor contact and brochure request forms, as well as our live chat features. These plug-ins may ask you to enter your personal information before you can use them. We are committed to regularly reviewing the privacy policies of our plug-in providers to be sure they process your data fairly and securely as you use these features of our website.

In all cases, we will not share your information with any external companies or organisations for marketing purposes.

Woodland Classroom is committed to processing your data securely and transparently, as we have set out in our Privacy Notice.

5. Marketing

We would like to send you information about our company and its products and services that we think may be of interest to you.

To receive marketing communications from us, you must give consent to us holding your personal information for this purpose. You can do this by register to our email mailing list and/or asking us to hold your personal information so that we can send you news and information that we think may be of interest to you.

We are committed to only contacting you for marketing using the contact methods you choose.

If you consent to receive marketing communications from us, you also have the right to stop marketing communications from us at any time.

To remove your details from our emailing lists via Mailchimp, you can unsubscribe by clicking on the link at the bottom of any email you receive from our mailing list.

To remove your details from our other marketing databases, please email us at [email protected]

Woodland Classroom is committed to processing your data securely and transparently, as we have set out in our Privacy Notice

6. Use License For Online Content

Permission is granted to download one copy of the materials (information or software) on Woodland Classroom’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, other than that for which the material is clearly intended;
  • attempt to decompile or reverse engineer any software contained on Company’s web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or ‘mirror’ the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Woodland Classroom at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

7. Disclaimer & Limitations

The materials on Woodland Classroom’s web site are provided ‘as is’. Woodland Classroom makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Woodland Classroom does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

In no event shall Woodland Classroom or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Woodland Classroom’s Internet site, even if Woodland Classroom or an authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

8. Revisions and Errata

The materials appearing on Woodland Classroom’s web site could include technical, typographical, or photographic errors. Woodland Classroom does not warrant that any of the materials on its web site are accurate, complete, or current. Woodland Classroom may make changes to the materials contained on its web site at any time without notice. Woodland Classroom does not, however, make any commitment to update the materials.

9. Links

Woodland Classroom has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Woodland Classroom of the site. Use of any such linked web site is at the user’s own risk.

10. Site Terms of Use Modifications

Woodland Classroom may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

11. About these terms and conditions

We may modify these T&Cs to reflect changes to applicable laws, our business, or our services.

At different points when you request information from our company, you may receive additional T&Cs from Woodland Classroom that relate specifically to our fulfilment of that request. For example, you may receive additional T&Cs from us for the supply of a written product quotation or when you purchase a ticket for one of our events or courses. These additional T&Cs should be regarded as supplementary and equal to the ones outlined here.

If you or the business you work for choose to purchase any of the products and paid services, it is possible that you and Woodland Classroom will enter a different written agreement for our supply of your order. This will control the T&Cs under which we permit you to use and access our products and paid services. Where there is a conflict between the T&Cs for the supply of your order and the T&Cs set out here, the T&Cs for our supply of products and paid services to you or your business shall supersede these ones.

You can contact us by calling 07876 794098, emailing [email protected], or writing to us at our business address, which is: Woodland Classroom Ltd, 3 Central Court, High Street, Ffrith, Flintshire, LL11 5LH.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07876 794098.

For specific terms & conditions relating to ticket sales for our events please see the web page titled Event Terms & Conditions: https://woodlandclassroom.com/event-terms-conditions/

1. Application

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are James Kendall & Lea Kendall trading as Woodland Classroom Ltd, 3 Central Court, High Street, Ffrith, Flintshire, LL11 5LH, UK with email address [email protected]; telephone number 07876 794098; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

2. Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order. The delivery of all online products is through either email or via download via the Website.
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order. Goods includes all online products and downloads available through the Website;
  6. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.woodlandclassroom.com on which the Goods are advertised.

3. Goods

  1. The description of the Goods is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the website are subject to availability.
  4. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

4. Personal information

  1. We retain and use all information strictly under our Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

5. Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Completion). You must ensure that this Order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Completion). You will receive the Order Completion within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these terms and Conditions apply only to a Contract entered into you by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

6. Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges are not currently subject to include United Kingdom VAT.
  3. Payments are made via Paypal, either through an active Paypal account or by submitting your credit or debit card details through Paypal. Alternative methods of payment (bacs, cheque, cash) are available but only with our prior agreement in advance of any Order.

7. Delivery

  1. We will deliver the Goods, by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  2. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  3. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  4. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
  5. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  6. You agree we may deliver the Goods in instalments if we suffer a genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  7. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  8. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

8. Risk and Title

  1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any Order and end any right to use the Goods still owned by you, which in the case of Online Products means you must cease use of them.
  3. Transfer of the Goods to you does not transfer any right, title or interest in any intellectual property associated with the Goods. Any intellectual property rights associated with the Goods is owned solely by Woodland Classroom. The transfer of Goods to you includes a license under such intellectual property rights to use the Goods only in accordance with this agreement and with any requirements set forth on the Website.

9. Withdrawal and cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.
  3. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. goods that are made to your specifications or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly.
  4. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

  1. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day on which you acquire the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
  3. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
  4. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.woodlandclassroom.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
  5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

  1. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods supplied

  1. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

  1. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any Goods supplied, or
    2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
  2. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

  1. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Woodland Classroom Ltd, 3 Central Court, High Street, Ffrith, Flintshire, LL11 5LH. without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  2. For the purposes of these Cancellation Rights, these words have the following meanings:
    1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

10. Conformity

  1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  2. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
  3. It is not a failure to conform if the failure has its origin in your materials.
  4. We will provide the following after-sales service: Ongoing support is available to members of the Wildcraft Online Support Group. Membership of the Wildcraft Online Support Group is included in the Wildcraft Adventure Pack: Level 2 or is available to Customers of the Wildcraft Adventure Pack: Level 1 at an additional fee. See the Website for further details and pricing.

11. Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

12. Excluding liability

  1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
  2. These Terms & Conditions releases Woodland Classroom from all liability relating to injuries that may occur as a result of using our online products (including lesson plans adventure packs, downloads & training videos). When purchasing our online products, the Customer agrees to hold Woodland Classroom entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. Woodland Classroom can accept no legal responsibility for any consequences arising from the application of information, advice or instructions given in our online products.
  3. By purchasing our online products the Customer forfeits all rights to bring a suit against Woodland Classroom for any reason

Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  3. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

For clients who are booking Woodland Classroom staff or subcontractors to deliver work, here’s what you need to know…

Our Cancellation Policy: If the minimum number of participants has not been met within 2 weeks of the start date, events may be cancelled or rescheduled. If we have to cancel the event due to unforeseen circumstances or extreme weather (rain does not stop play, but high winds might) then we will offer clients the option of re-arranging the session(s) for an alternative date first before cancellation.

If, payment has been made in advance by the client, and the session(s) is cancelled due to unforeseen circumstances outside of our control then the client will be eligible for a full refund.

Should you (the client) need to cancel a contract or part-contract, please contact us as soon as possible. All cancellations are subject to a 10% admin fee. Cancellations within 14 days of the session start date are chargeable in full unless special circumstances apply. We reserve the right to decide whether this applies.
Accepting Additional Participants: Where a session(s) are fully booked we can accept further participant names in case of a cancellation. Anyone wanting to attend the session(s) should contact us to join the waiting list.

Start times: Times listed are the actual time a session begins. Participants should arrive 15min before the stated time to get orientated and possibly fill in a registration form.

Lunch/refreshments: Unless it is stated that lunch is included please bring a packed lunch. Tea, coffee or fruit squash is provided during breaks as appropriate to the client group.

Special Dietary Requirements: As a rule our campfire food tends to be vegetarian. If we plan to cook meat, we will say inform you in advance. Clients do, of course, have the option to request a non-meat menu for food related activities. We try to cater for special dietary needs where we can, however when catering for large groups this is not always possible. If any participant has special dietary requirements then they should please contact us at least 1 week in advance of the session(s) and we can discuss the best way forward. Where we are unable to meet a clients requirements (and food is an inclusive part of the session) we may offer an appropriate discount on their ticket and ask them to bring a packed lunch. We reserve the right to decide whether this applies.

Working with Children & Young People – Age Restrictions: When offering bushcraft and forest school activities they are usually listed with a recommended target age group. These are recommended guidelines rather than hard rules with the aim of matching certain hazardous activities with the appropriate ability level of a child. If your client group falls outside the our recommended target age for an activity and you feel they would be able to fully engage in the activity then please contact us in advance to discuss their individual situation and experience. We will always try and be flexible and accommodating if we are able to. Unless stated otherwise, all bushcraft & woodland skills courses are suitable for participants aged 16+.

Woodland Classroom cannot host children under the age of 6 without an accompanying parent or guardian.

Payment Policy: Full payment must be received within 14 days from the date of our invoice. Preferred payment is via bacs, though payment via cheque is also accepted.

Should payment not be received within 14 days then a 2nd invoice with a payment deadline of 5 days will be issued to the client, after which further action will be taken if payment if not received.

If you’re booking yourself onto one of our adults courses, or your kids onto one of our events, here’s what you need to know…

COURSE BOOKINGS

If you’re booking yourself onto one of our adults courses, or your kids onto one of our events, here’s what you need to know…

Please note these course terms and conditions are in addition to the terms and conditions outlined above. The course terms and conditions continue to form the basis of the contract between Woodland Classroom Ltd and the client.

For adult courses participants must be over 18 years of age or accompanied by an adult and agreed with Woodland Classroom Ltd. For kids club events participants must be over 6 years of age. Participants must have a good standard of general fitness. Woodland Classroom Ltd. cannot be held responsible for any losses incurred as a result of failure of clients to disclose medical conditions.

Where an event is fully booked we can accept further names in case of a cancellation. Please contact us to join the waiting list.

BOOKING AND PAYMENT

  1. Booking will be confirmed on receipt of full payment online (if course begins within 6 weeks), or, where the option is given on the event/course page, a minimum non-refundable deposit of 20% of the full course fee.
  2. All payments must be cleared before booking is confirmed, and the course must be paid for in full 6 weeks prior to the start date of the course.
  3. Woodland Classroom Ltd. reserves the right to refuse any booking without giving a reason.
  4.  In relation to a group booking a non-refundable deposit will be taken appropriate to group size to secure your booking.
  5. A contract is entered into with the person who is attending the course upon confirmation of the booking, this booking is non transferable and charges will apply as outlined below if cancelled. Courses may not be re-sold or transferred to others in any manner.
  6. If space is available, course bookings can be moved provided the start date of the original course booking is greater than 6 weeks away, and will be subject to a £10 administration fee.

CANCELLATION BY CLIENT: ADULT & FAMILY COURSES & EVENTS

  1. Deposits are non-refundable. If the client cancels for any reason up to 6 weeks before the start date of the course, the deposit will not be refunded.
  2. If the client does not pay the balance of the course fee within 6 weeks of the start date of the course, Woodland Classroom Ltd. will consider the client to have cancelled, 100% of the course fee (paid by the client thus far) will be forfeited.
  3. If the client cancels for any reason up to 6 weeks before the course start date then their deposit will be forfeited (as stated above). Any remaining payment balance may be transferred to an 18-month voucher (to the same value) redeemable against any Woodland Classroom hosted courses, events or digital products available through our website. Woodland Classroom Ltd. reserves the right to decide whether to offer this depending on the circumstances.
  4. If the client cancels 6 weeks or less before the course start date then 100% of the course fee will be forfeited. In this situation we would need you to defer to personal travel insurance policies to recoup any losses resulting from cancellation / non-attendance.
  5. Cancellation of gift vouchers can only be refunded within 14 days of purchase and refunded to the client, who may not be the voucher holder.
  6. A client who has booked using a gift voucher, who subsequently cancels, will forfeit the value of the voucher/course 100%
  7. The client acknowledges that such cancellation charges are reasonable due the need of Woodland Classroom Ltd. to make substantial preparations in advance.

CANCELLATION BY CLIENT: KIDS EVENTS

  1. If the client cancels for any reason up to 72 hours before the event start date then an 18-month voucher (to the same value of the client’s booking) will be issued. This is redeemable against any Woodland Classroom hosted courses, events or digital products available through our website.
  2. If the client cancels 72 hours or less before the event start date then 100% of the event fee will be forfeited. In this situation we would need you to defer to personal travel insurance policies to recoup any losses resulting from cancellation / non-attendance.
  3. The client acknowledges that such cancellation charges are reasonable due the need of Woodland Classroom Ltd. to make substantial preparations in advance.
  4. Missed Sessions for Pathfinders: Home Education Group: If you have booked and pre-paid for a place in advance for our Pathfinders clubs but your child is unable to attend a session in that paid period then we will not be able to offer a refund for the missed session(s).

POSTPONEMENT AND ALTERATIONS BY WOODLAND CLASSROOM LTD

  1. If the minimum number of participants has not been met within 2 weeks of the course/event start date, events may be cancelled or rescheduled. In this circumstance, clients will be offered either an alternative date or a full refund.
  2. While Woodland Classroom Ltd. will make every effort to run our courses and events as scheduled there may be circumstances (e.g. extreme weather conditions, pandemic,) when we are forced to postpone a course or event. In these circumstances, an 18-month voucher to the same value will be issued (redeemable against any Woodland Classroom hosted courses, events or digital products available through our website) or an alternative date will be offered.

GENERAL EVENT & COURSE INFORMATION

Start times: Times listed are the actual time the event begins. If this is the first time you and/or your child have attended an event with us, then please arrive 15min before the stated time to fill in a registration form.

Lunch/refreshments: Unless it is stated that lunch is included please bring a packed lunch. Tea, coffee or fruit squash is provided during breaks as appropriate.

Special Dietary Requirements: As a rule our campfire meals tend to be vegetarian. If we plan to cook meat, we will say so on the event page. We try to cater for special dietary needs where we can, however when catering for large groups of children this is not always possible. If you or your child has special dietary requirements then please do contact us in advance and we can discuss the best way forward. Where we are unable to meet your requirements (and food is an inclusive part of the event ticket) we may offer an appropriate discount on your ticket and ask you to bring a packed lunch. We reserve the right to decide whether this applies.

Age Restrictions: Each event is listed with a recommended target age group for the activities the event includes. These are recommended guidelines rather than hard rules so if your child falls outside the recommended target age for an event and you feel they would be able to and enjoy engaging in the event then please contact in advance of making a booking to discuss their individual situation and experience. We will always try and be flexible and accommodating if we are able to. Unless stated otherwise, all bushcraft & woodland skills courses are suitable for participants aged 16+. Woodland Classroom cannot host children under the age of 6 without an accompanying parent or guardian.

If you are thinking of purchasing, have purchased or have been gifted one of our Gift Vouchers, then here’s what you need to know…

  1. Cancellations, changes to bookings and payment of any balance will need to be made in accordance with our usual terms and conditions, unless stated otherwise below.
  2. Only gift vouchers with a valid voucher number will be accepted. This is printed on the voucher itself.
  3. Gift Vouchers are valid only for Woodland Classroom hosted events. These are events listed on our own website;: www.woodlandclassroom.com
  4. Gift Vouchers cannot be used for third party hosted events.
  5. All bookings are subject to availability.
  6. Any unused value is non-refundable and cannot be carried over to your next purchase.
  7. Gift vouchers cannot be redeemed for cash.
  8. Cancellation of gift vouchers can only be refunded within 14 days of purchase and refunded to the client, who may not be the voucher holder.
  9. Gift vouchers purchased through the website are valid for 12 months from the date of purchase. Gift vouchers issued due to cancellations are valid for 18 months. This is printed on the voucher itself.
  10. Bookings must be made before the expiry date on the voucher.
  11. If the total value a client wishes to book exceeds the value of the gift voucher, immediate payment of the balance will be required at the time of purchase.
  12. A client who has booked using a gift voucher, who subsequently cancels, will forfeit the value of the voucher/course 100%
  13. Should Woodland Classroom suspect any fraud relating to a gift voucher, we may refuse to honour the gift voucher until Woodland Classroom are satisfied that no fraud has occurred.
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